SHIPPING POLICY
Below we detail our shipping policy to ensure a clear and satisfactory experience.
Delivery Times:
• Orders are processed and shipped within 1 week of payment confirmation.
• We work with reliable courier services that guarantee the safe delivery of your order. Shipping time may vary depending on the destination location, but is generally between 3 to 7 business days once dispatched.
Shipping Coverage:
• We ship throughout the Mexican Republic.
Shipping Costs:
• We have a fixed rate for domestic shipments of $200. However, there may be variations depending on your location and the weight of the products purchased. In that case, we will contact you directly to explain the options.
• Free shipping for purchases over $1000 MXN within Mexican territory.
Order Tracking:
• Once your order has been dispatched, you will receive an email with the tracking number so you can monitor the status of your shipment at all times.
Shipping Problems:
• If you experience any delays or issues with your delivery, please do not hesitate to contact our customer service team. We are committed to resolving any issues in a timely manner.
Returns and Exchanges Policy:
• If you received a product in poor condition or if your order does not match what you ordered, please contact us within 7 days of receipt to arrange a return or exchange.